At Tando, your privacy matters deeply to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Tando mobile application and website (collectively, the "Service"). By using Tando, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information you provide directly when creating your account and using Tando, including: • Account information: name, email address, date of birth, gender, and phone number. • Profile information: photos, ethnicity, cultural background, languages spoken, religion, education, occupation, and lifestyle details. • Preferences: partner preferences, relationship goals, values, and life plans. • Communications: messages you send to other users through the platform. • Usage data: how you interact with the app, including features used, time spent, and actions taken. • Device information: device type, operating system, unique device identifiers, and IP address. • Location data: approximate location based on your IP address or, with your consent, precise location from your device.
2. How We Use Your Information
We use your information to: • Create and manage your account. • Generate compatible matches based on your profile, preferences, and our matching algorithm. • Enable communication between matched users. • Personalize your experience and improve our matching technology. • Send you service-related notifications and updates. • Ensure safety and prevent fraud, abuse, or violations of our terms. • Conduct analytics to improve and develop new features. • Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal data. We may share your information in the following circumstances: • With other users: your profile information is visible to other Tando users as part of the matching and communication features. • Service providers: we work with third-party companies that help us operate the Service, including hosting, analytics, customer support, and payment processing. • Legal requirements: we may disclose your information if required by law, regulation, legal process, or government request. • Safety: we may share information to protect the safety, rights, or property of Tando, our users, or the public. • Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, regulatory, or security purposes. Messages between users are retained for the duration of both users' active accounts. When either user deletes their account, the conversation history is removed.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data: • Access: request a copy of the personal data we hold about you. • Correction: request that we correct inaccurate or incomplete data. • Deletion: request that we delete your personal data. • Portability: request a copy of your data in a structured, machine-readable format. • Objection: object to certain processing of your data. • Restriction: request that we limit how we use your data. To exercise any of these rights, contact us at privacy@tandodating.com. We will respond to your request within 30 days.
6. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. The Tando mobile app may use similar tracking technologies for analytics and performance monitoring. We use these to improve app performance and user experience.
7. Security
We take the security of your personal information seriously. We implement industry-standard security measures including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. We encourage you to use a strong, unique password for your Tando account and to contact us immediately if you suspect unauthorized access.
8. Children's Privacy
Tando is not intended for anyone under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal data from a minor, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us at privacy@tandodating.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page and notify you through the app or via email if the changes are significant. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: privacy@tandodating.com General: info@tandodating.com